Privacy Policy

1. Introduction

This Privacy Policy describes how GRAINTECH SYSTEMS PRIVATE LIMITED (CIN: U62010UP2025PTC236797), having its registered office at B/G-04, Highway Platinum, KM Residency, Krishna Nagar, Mathura, Uttar Pradesh - 281004 ("Company", "we", "us", or "our"), collects, uses, stores, and protects your personal and business information when you use the GrainTech platform ("Service").

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

2. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, organization name, GSTIN, and business address.

Business Data: Data you enter into the Service, including but not limited to purchase orders, production records, sales orders, dispatch details, invoices, inventory records, and financial transactions.

Usage Data: We automatically collect information about how you interact with the Service, including IP address, browser type, device information, pages visited, features used, and timestamps.

Communication Data: Records of communications with our support team, feedback, and any information you provide when contacting us.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the Service
• To process your transactions and manage your account
• To communicate with you regarding your account, updates, and support
• To improve and develop the Service
• To comply with legal obligations, including tax and regulatory requirements
• To detect, prevent, and address technical issues and security threats

4. Data Storage & Security

Your data is stored on secure cloud infrastructure. We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, regular security audits, and automated backups to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we take reasonable measures to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating the Service (e.g., cloud hosting, email delivery), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we retain your data for 30 days to allow for export. After this period, data may be permanently deleted. We may retain certain information as required by law for tax, accounting, or regulatory purposes.

7. Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Export your business data in a commonly used format
• Withdraw consent for data processing (where applicable)

To exercise any of these rights, please contact us at support@graintech.ai.

8. Cookies & Tracking

The Service uses cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. By using the Service, you consent to the use of cookies as described herein. You can manage cookie preferences through your browser settings.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of any third-party service you access through the Service.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the Service. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:

Grievance Officer
GRAINTECH SYSTEMS PRIVATE LIMITED
B/G-04, Highway Platinum, KM Residency, Krishna Nagar, Mathura, Uttar Pradesh - 281004
Email: admin@graintech.ai

Grievances will be acknowledged within 24 hours and resolved within 15 days from the date of receipt, in accordance with applicable law.

13. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at: support@graintech.ai

GRAINTECH SYSTEMS PRIVATE LIMITED
B/G-04, Highway Platinum, KM Residency, Krishna Nagar, Mathura, Uttar Pradesh - 281004
CIN: U62010UP2025PTC236797